PetSmart is all about delivering Total Lifetime Care for pets and strengthening the special bond that can exist between pets and pet parents. As the leading retailer in the pet industry, we take pride in the high pet care standards we have set and work hard to follow. The safety and health of our associates and customers is a top priority as is the safety and care of our pets.

Caring for pets is much more than our job, it’s a moral obligation and responsibility. So, we want to make sure that everyone has the right information about how we conduct our business. We have created PetSmart - The Facts to provide candid information about current issues you may be hearing about.

You will find the facts on this site regarding the following topics:

PetPerks® Visa®

Voluntary Pedigree Recall

PETA's Campaign Against Rainbow Exotics

PETA's Negative Campaign Against PetSmart

Psittacosis

Pet Food Safety and Quality

Product Quality Assurance

Dwarf Rabbit Test

Our Pet Care Philosophy
Vet Assured: A program to ensure healthy pets.

Bird sales. Why we sell them. How we care for them.

Bully Breeds Safety in Group Play

Wild Rodent Control in our Stores